Refund policy
We offer the following return options:
- Store credit + bonus.?
- Refund.
The return costs from your home to the store are for your own account.
The consumer must follow all further return conditions and instructions stipulated by Les Pamplemousses. This guarantee does not comply if the article has been damaged, or if the consumer has attempted to amend or alter the article in any way. Return articles will only be accepted if it is sent in the original, undamaged wrapping and the labels are still attached to the merchandise. If the return instructions have been followed accurately, Les Pamplemousses will reimburse the consumer for the returned article(s) within thirty days after receiving it. If a payment is completed by credit card, refunds will automatically be applied to the credit card used by the customer at the time of purchase.
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging. Should the product be damaged or the packaging more damaged than necessary to sell the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when returning it.
To exercise this right, please contact us at info@lespamplemousses.com. We will then refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.
Because we want to make returns as easy as possible for you and as friendly as possible for the environment and us, exchanges for another style are not possible. In that case the order will be refunded, any new items can be purchased in the online store.
If Les Pamplemousses sends the wrong item(s) or the item(s) turns out to be defective upon arrival, please notify Les Pamplemousses within 2 days of receiving the item(s). We will reimburse the return shipping costs and send you new and correct items as soon as possible, if in stock.
Returns by post
You can only return your online order by post.
- Please note that shipping costs for the return or exchange are at your own expense.
- Please ensure that the item you are returning is handled with care. We are not responsible for any damage during return shipping or loss of your item during shipping.
- We recommend that you use a mail service that insures the value of your returned items or provides you with proof of shipment. Lost packages will not be refunded.
- Should the product be damaged or the packaging damaged more than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when returning it.
- Once your return is properly received, you will receive a credit memo email with your refund information.
Generally, we process returns the same day we receive the returned item. After that, the refund will be in your bank account within 10 days.
Send your online returns to:
Les Pamplemousses
Hoogeind 46, 4817EM, Breda
The Netherlands